help desk Jobs in Hyderabad - YOMA BUSINESS SOLUSTIONS
help desk
YOMA BUSINESS SOLUSTIONS
Expired
Posted: 15 Jan 19
Job Description
Job Responsibilities
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Working knowledge in MS-ExcelFluency in spoken Hindi is mandatory,
- Hardware or networking knowledge will be preferred
- Knowledge of call center telephony and technology
- One year or more experience in a call center environment is a added advantage.
- Customer service experience
- Good data entry/keyboard skills
- Qualifications: University Graduates
Job Particulars
Role others
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id546198
Job Category Analyst / Analytics , Logistics / Transportation
Locality Address
State Telangana
Country India
About Company
YOMA is in the HR industry for the last two decades and has been dedicatedly providing a comprehensive range of HR services and management consulting to all-sized businesses. In today’s dynamic and ever-changing business environment, it is imperative to understand the current needs of businesses. We adopt a comprehensive yet tiered approach to provide talent acquisition services to our clients.
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