Helpdesk associate Jobs in Noida

Helpdesk associate

NTT Deta

0 Years

12000 - 25000 Monthly

Expired

Posted: 09 May 19

Job Description

company name-Ntt Deta

Qualification:

Computer science
Electronic and communications
Electrical and electronic
Information technology
Information science
Electronics and telecommunications
Masters in Computer Application
Throughout 60% is mandatory

Job Description:

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Required Skills:
Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
Good communication Skills
Good Written Skills
Good Typing Skill ( Added on advantage)
Fair understanding about operating system. Must have been worked on at least a couple of operating systems
Basic Understanding of networking.
Principal Responsibilities:
Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
Solves problems for customers with challenging expectations (often escalated or irate).
Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
Excels at tolerance for processes and people.
May coach team members in achievement of metric results.
Excels at recognizing internal and external customer’s needs and expectations
Mandatory Skills:
Excellent Communication and Open to work in 24/7 shift
Salary:
Rs. 12,000/- as stipend during training period
Rs. 3,00,000/- as salary post successful completion of training + Shift Allowance P.A as applicable
Retention Bonus: 25% of starting salary 3.0 Lks - Paid at 12 & 24 months (40% / 60%)
Interview Process:
AMCAT Test (Aspiring Minds Online Test)
Technical Interview
Management Interview