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Helpdesk associate Jobs in Noida - NTT Deta

Helpdesk associate
NTT Deta
2016
12000 - 25000 Per Month
NTT Deta
Last Date 08 Jul 2019

NTT Deta - Job Details

Date of posting: 09 May 19
  • company name-Ntt Deta
Qualification:  
  • Computer science
  • Electronic and communications
  • Electrical and electronic
  • Information technology
  • Information science
  • Electronics and telecommunications
  • Masters in Computer Application
  • Throughout 60% is mandatory
Job Description:
  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Required Skills:
  • Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
  • Good communication Skills
  • Good Written Skills
  • Good Typing Skill ( Added on advantage)
  • Fair understanding about operating system. Must have been worked on at least a couple of operating systems
  • Basic Understanding of networking.
  • Principal Responsibilities:
  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
  • Solves problems for customers with challenging expectations (often escalated or irate).
  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
  • Excels at tolerance for processes and people.
  • May coach team members in achievement of metric results.
  • Excels at recognizing internal and external customer’s needs and expectations
  • Mandatory Skills:
  • Excellent Communication and Open to work in 24/7 shift
  • Salary:  
  • Rs. 12,000/- as stipend during training period
  • Rs. 3,00,000/- as salary post successful completion of training + Shift Allowance P.A as applicable
  • Retention Bonus: 25% of starting salary 3.0 Lks - Paid at 12 & 24 months (40% / 60%)
  • Interview Process:
  • AMCAT Test (Aspiring Minds Online Test)
  • Technical Interview
  • Management Interview

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics,Logistics / Transportation
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About NTT Deta

RegardsRitu Agnihotri 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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NTT Deta recruiting Helpdesk associate candidates nearby Noida.NTT Deta vacancies for Helpdesk associate is recruited through Written-test, Face to Face Interview etc.
NTT Deta Company recruits a lot of candidates every year based on the skills . The candidates with BCA, BE/B.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Noida can apply for Helpdesk associate position in NTT Deta. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the NTT Deta recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of NTT Deta and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of NTT Deta and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in NTT Deta and near your city and get a secured career.