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Helpdesk Executive Jobs in Chennai - Hitachi Ltd.

Helpdesk Executive
Hitachi Ltd.
Any Graduate
1 to 3 Years
Hitachi Ltd.
Last Date 26 Aug 2019
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Hitachi Ltd. - Job Details

Date of posting: 27 Jun 19
Helpdesk Executive-30421

Organization: Hitachi Payment Services Private Limited

Qualifications: University Graduates

Skills & Personal Attributes Required:
  • Working knowledge in MS-Excel
  • Fluency in spoken Hindi is mandatory,
  • Hardware or networking knowledge will be preferred
  • Knowledge of call center telephony and technology
  • One year or more experience in a call center environment is a added advantage.
  • Customer service experience
  • Good data entry/keyboard skills

Main Job Tasks and Responsibilities:
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates

Primary Location: IN-TN-Chennai

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : 1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 Years)

About Hitachi Ltd.

Hitachi, Ltd. authorizes you to copy the documents for non-commercial use within your organization only, provided that the above copyright notice appears in each and all copies. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Hitachi's copyright, patent, trademark or other intellectual property rights.

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Hitachi Ltd. recruiting Helpdesk Executive Experienced(1 to 3 Years) candidates candidates nearby Chennai.Hitachi Ltd. vacancies for Helpdesk Executive is recruited through Written-test, Face to Face Interview etc.
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