Helpdesk Executive Jobs in Gurgaon

Helpdesk Executive

Hitachi Ltd.

1 to 3 Years

Not disclosed

Expired

Posted: 27 Jun 19

Job Description

Helpdesk Executive-30428

Organization: Hitachi Payment Services Private Limited

Qualifications: University Graduates

Main Job Tasks and Responsibilities:

Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Enter customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs and produce call reports
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates

Skills & Personal Attributes Required:

Working knowledge in MS-Excel
Fluency in spoken Hindi is mandatory,
Hardware or networking knowledge will be preferred
Knowledge of call center telephony and technology
One year or more experience in a call center environment is a added advantage.
Customer service experience
Good data entry/keyboard skills

Primary Location: IN-HR-Gurgaon

Job Particulars

Role others

Education Any Graduate

Who can apply Experienced (1 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id643652

Job Category 1 to 3 Yr Exp

Locality Address

State Haryana

Country India

About Company

Hitachi, Ltd. authorizes you to copy the documents for non-commercial use within your organization only, provided that the above copyright notice appears in each and all copies. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Hitachi's copyright, patent, trademark or other intellectual property rights.

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