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HelpDesk Manager Jobs in Bangalore - IBM

HelpDesk Manager

IBM
experience-icon 3+ Years
salary-icon Not disclosed
Expired

Posted: 14 Sep 21

Job Description

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities
The IBM Help@IBM organization is transforming how we provide Help Desk services. We are looking for a talented Manager to lead a team of Windows/Mac/Linux Help Desk Advisors in Bangalore, India.

Responsibilities:

In this role you will lead the establishment of this new Help Desk, helping to craft the support experience for Windows 10 users. We are looking for a passionate, talented and creative leader to guide this new team of advisors through our journey of providing a “white glove” experience for our end users. You will lead a passionate team that quickly determines what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. In this role you will need to be comfortable in technical environments and be able to motivate your team in delivering excellent Service.
Customer Satisfaction is the key focus of your team and you will be a significant contributor to delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team we’re looking for you to set the positive standard from the start, to help build a new squad that is collaborative, customer focused and that is effective in solving end user problems.
This role requires outstanding communication, collaboration, organization, and problem- solving skills.
IBM will not be providing sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future sponsorship.


Required Technical and Professional Expertise
  • Demonstrated leadership, business operations and customer service management.
  • Experience in successfully interacting with customers.
  • Customer experience and service focus.
  • Active listener, collaborator and team coach.
  • At least 3 years of planning and organizational skills.
  • At least 3 years demonstrated leadership in managing a Technical Support team.
  • Ability to build, motivate and inspire a team.
  • Demonstrated team motivational skills.
  • Ability to multi-task.
  • Problem solving skills.

Preferred Technical and Professional Expertise
  • At least 4 years demonstrated leadership in managing a Technical Support team.
  • Windows/Mac/Linux experience professionally.
  • Experience with Agile methodology applied in a customer service environment.

Job Particulars

Education BE/B.Tech
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1307998
Job Category IT/Software
Locality Address
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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