Helpdesk Senior Associate Jobs in Bangalore - Meta Data Technologies Pvt Ltd
Helpdesk Senior Associate
Meta Data Technologies Pvt Ltd
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 18 Apr 21
Job Description
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, KarnĂÂtaka (IN-KA), India (IN).
Job Description
Job Description
We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, KarnĂÂtaka (IN-KA), India (IN).
Job Description
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Job Description
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.<\/span><\/li>
- Activities include recognition, research, isolation, resolution & follow up steps.<\/span><\/li>
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.<\/span><\/li>
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.<\/span><\/li>
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.<\/li><\/ul>', null, 'extListingLayout');
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1184780
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
Meta Data Technologies Pvt Ltd
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Jobs By Location
Bangalore
Noida
Kolkata
Mumbai
Delhi
Pune
Ahmedabad
Gurgaon
Chennai
Hyderabad
Others also searched for
Job & career videos Subscribe
