Hindi Voice Process Jobs in Chennai - VERVEFINANCIAL PVT LTD

• Our Customer Relationship Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services and corporate filings. 
  
• Executives must be capable of engaging with the clients on a range of mediums such as phone, email, live chat and other internet based communications channels.  
  
• Positive attitude and ability to quickly learn are a must. 
  
• Training and skill development will be provided by the organization.
  

Key Skills

• Basic Computer Skills
  
• Good English writing and speaking skills
  
• Ability to converse with clients over email
  
• Ability to work with customers over phone
  
• Ability to manage and work with multiple clients
  
• Ability to multi-task effectively
  
• Positive attitude
  
• Punctual work ethics
  
• Ability to learn quickly
  
• Attitude to go beyond the job responsibilities to ensure client satisfaction
  
• Experience working with CRM and Project management tools
  
• Multi-lingual abilities a plus, Hindi preferred
  

Job Responsibilities

• Handle customer requests over phone and email on a daily basis
  
• Respond to customer requests within the accepted turn-around time
  
• Complete tasks like filing of forms, applying for licenses, etc., towards completion of engagement
  
• Complete all assigned tasks on-time
  
• Provide regular updates to the client
  
• Report to team leaders on job performance
  
• Explore opportunities for up selling and cross-sales
  
• Work punctually and diligently 
  

Education & Experience

• Graduate in any discipline
  
• Basic computer skills