Hiring for Quality Advisor / Sal upto 23K Jobs in Bangalore - Black And White Business Solutions
Hiring for Quality Advisor / Sal upto 23K
Black And White Business Solutions
17000 - 23000 Monthly
Expired
Posted: 17 Oct 20
Job Description
Dear Candidates,
Greeting from Black and White Business Solutions Pvt Ltd !! Hiring for Quality Advisor - Quality Analyst
Roles and responsibilities :
- Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
- Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
- Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
- Establish a process involving sales TL to disseminate the information to ensure improvements
- Provide feedback to the leadership on agents skills and work approach.
- Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
- Articulate operational issues and trends to management
- Identify areas of improvement in associates performance through trending and analysis
- Initiate process improvements to effectively align teams capabilities with current and future needs.
Skills Required :
- Should be flexible with rotational Shifts
- Manageable or Good English Communication Skills
- Graduates with minimum 1.6 months international Customer Support / Technical Support
- Experience with Call Center / BPO / Customer Support
Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stop
Contact Details :
- Pooja
- 9686680264 / 9742675454
- Send you Resume Email Id - hr0264@blackwhite.in
Experience :
- Previous Companies Offer letter / relieving letter / one month pay slips
- 10th / 12th / Graduation all semester Marks card
- Aadhar Card ID proof
- Pan Card ID
*************PLEASE DO REFER YOUR FRIENDS*************
Required Candidate profile
Desired Candidate Profile
* Possess good analytical skills - detail oriented * Possess good communication skills, both oral and written * Have a good attitude - should be committed to the work.* Any graduates can appear * Should be flexible with rotational shift.
Perks and Benefits Best in the industry + Incentives + NSA
Job Particulars
Role others
Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1019819
Job Category BSc/BCA/BBM
Locality Address Bommanahalli, Indiranagar , Old Airport Road , Whitefield
State Karnataka
Country India
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