Hosting Product Specialist - L1/L2 Support Jobs in Bangalore - Xozz
Job Description
- The main focus of this group is to handle L1/L2 customer issues for all of our hosting products (cpanel /plesk /vps /cloud/dedicated).
- Job Location: Bengaluru/Bangalore
- L1/L2 Support ownership of all hosting products (cpanel /plesk /vps /cloud /dedicated).
- Escalate, follow-up and fix recurrent issues in a timely manner by co-ordinating with product development teams.
- Handle all tickets/live chats with good efficency and participate in 24*7 rotating shifts.
- Recommend/implement automated tools to support customers efficiently. Documentation of troubleshooting steps to resolve various issues.
- Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.
- You are acquainted/mastered some of the below tools/skills - * Operating Systems: Good understanding of Redhat based linux flavours/Windows 2003/2008 systems.
- Linux Skills: Any Shell/Bash,sed /awk /grep /egrep, VI/VIM, netstat, lsof, strace, ps /top /atop /dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, tcpdump/wireshark, IPtables, sysstat (sar /vmstat /iostat etc), run-levels & startup scripts, sudo /chkrootkit /rkhunter.
- Windows Skills: Basic Windows Systems administration, Basic Powershell /Batch, /VBScript, Sysinternals tools, Performance monitor, Event logs, Various MMC's, Terminal services, VNC etc .
- Fundamentals: Excellent DNS & Networking Fundamentals, TCP /UDP, IP Routing.
- Application Protocols: Excellent understanding of SMTP, HTTP, FTP, IMAP, POP.
- Control Panels: Cpanel/WHM, Plesk.
- Applications: Exim, Apache (mod_php, mod_fcgid, CGI, php-fpm etc), IIS (DotNet, PHP, ASP etc).
- Databases: Basic understanding of - SQL/RDBMS. Basics of MySQL, Postgres, MS-SQL.
- Soft skills: Strong customer support focus and decent English communication skills.
- Good to have:Certifications: RHCE,MCSE, CCNA.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id292086
Job Category Diploma , Tech Support
SkillsLinux Tech Support Call Center
Locality Address
State Karnataka
Country India
About Company
xozz.com was born with the idea of doing things a little different. We started small but with a big idea. We wanted Web Hosting to be something that everyone could afford – from the home user right up to the international corporation
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