Hotel Front Office Executive Jobs in Coimbatore - The Orbis
Hotel Front Office Executive
Job Description
FRONT OFFICE EXECUTIVE
Position Summary:
Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
Technical or Administrative Knowledge:
General knowledge of computers. -
Special Skills and/or Abilities:
- Excellent interpersonal communication and customer service skills.
- Maintains professional appearance and demeanor at all times.
Job Description (continued) Essential Functions include but not limited to the following:
- Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
- Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
- Other duties may be assigned based on company needs.
Job Particulars
About Company
'The Orbis' is a boutique hotel located in the most prime location of Coimbatore, Hope College, Peelamedu with very close proximity to Tidel Park, Airport and Codissia, is well suited for business travelers.
Our philosophy 'Passion for Hospitality' veers around providing quality service at affordable rates to our esteemed customers and in attending to their requirements and needs.