Hotel Front Office Executive Jobs in Hyderabad - Rendezvous
Job Description
The receptionist is the first point of contact for our company. At all times the receptionist needs to be aware that there is only one time to make a first impression. This is an ideal opportunity for someone looking to grow in the Service industry.
Working on a Team:
The entire Rendezvous team works together to provide its guests with the best service possible. Receptionist will spend most of their shifts stationed in the Lobby at the Reception Desk with at least one other team member. Receptionist spends the rest of their time working with other departments in Rendezvous to develop new skills and learn new procedures.
General Description:
The Receptionist is responsible for providing a friendly, welcoming and efficient service to all Rendezvous guests, in line with the Rendezvous vision and values on customer satisfaction. The main purposes of the Rendezvous reception area’s staff are to respond courteously to guests requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth bookings service.
Main Tasks & Responsibilities:
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations (e.g., online, phone) to ensure that reservations are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To undertake all training as required (e.g. first aid, health and safety, customer service).
- To adhere to all fire safety test procedures. To assist in the evacuation process in the event of fire.
Skills & Experience Required:
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during difficult situations or in a very busy environment
- The ability to work unsupervised
- Excellent interpersonal skills, including a pleasant telephone manner
- Good administrative skills and the ability to use email and reservations systems
- Good team working skills.
- Should be fluent in English, Hindi and Telugu.
Skills & Experience (DESIRABLE):
- Previous customer service experience.
- Previous experience in hospitality.
Job Particulars
Role steward hospitality
Education MBA/PGDM
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id336687
SkillsHospitality Management
Locality Address
State Telangana
Country India
About Company
Rendezvous is the blend of great food and pleasing ambience. We bring you an assorted menu of delicious tasting Chinese, Continental and North Indian cuisines to cure every one of your foodie pangs. Our ambience is specially decorated and arranged in a way, that radiates a relaxing environment. You can chill out with your friends on our pool side dining area along with some delectable foodie delights. Every item on our menu is a sign of our dedication, hard work and perfection. Made with only the best and the freshest ingredients, since we believe that our esteemed customers deserve the best and nothing less. With efficient and ready to help services, we make sure that your visit at Rendezvous is always a memorable one.
Walk into the world of deliciousness and indulge your tastebuds in some of the best tasting selection of food items, that will be an absolute foodie's experience. We are all about great food and happy times at Rendezvous.
Walk into the world of deliciousness and indulge your tastebuds in some of the best tasting selection of food items, that will be an absolute foodie's experience. We are all about great food and happy times at Rendezvous.
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