Hotel Front Office Executive Jobs in Meerut - Grand 5

Hotel Front Office Executive

Grand 5

0 Years

Not disclosed

Expired

Posted: 24 May 17

The front desk of any organization is very important as clients and visitors judge a company by how its front desk operates.
This is especially true of the hospitality industry where the first impression is definitely the last impression.
People working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.
Greet guests and patrons as they arrive
Ask if guests have a prior booking
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room keys and call for bellboys
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payments
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift