Hotel Front Office Executive Jobs in Nasik - Meuse Jupiter Hotel
Job Description
- Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
- Technical or Administrative Knowledge:
- Must be able to add, subtract, multiply and divide.General knowledge of computers.
- Excellent interpersonal communication and customer service skills.
- Maintains professional appearance and demeanor at all times.
- Greets, registers, and assigns rooms to guests.Issues room key to guest.
- Should have the knowledge of IDS.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests accounts.
- Operates the front office computer system.
- Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests.
- Deposits guests valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations.
- Receives and resolves guest complaints in a manner consistent with company policy.
- Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.Works toward a 90% walk-in conversion rate goal.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.
Job Particulars
About Company
In a world where consolidation is the fashion, and hotel companies are growing larger by the day, we truly believe that 'small is beautiful'. That is not to say we do not believe in growth, but rather we feel that growth strategies must be balanced with the need to maintain cultural integrity. This includes important elements such as character, personality and style since it is these sorts of things that distinguish one company from another and hence create competitive advantage.
In our business strategy, we take pride in balancing the needs of all of our guests and our associates. We set priorities according to the needs of the time, and our scale enables us to adapt our strategies as these needs change.
At Meuse Hotels & Hospitality Private Limited, we believe in personalized care, and we deliver this through a focused and detailed approach to operations and management, which sets us apart from other companies. We give freedom, but demand accountability. We are different where the differences count.