HR Operations Specialist Jobs in Bangalore - Koch Industries

HR Operations Specialist

Koch Industries

2 Years

Not disclosed

Expired

Posted: 23 Jan 21

Job Description

Description

Koch Industries had rolled out an enterprise-wide Human Capital Management (HCM) platform, globally, in 2019.This role will initially be responsible for processing HR transactions in HR information system, troubleshooting any issues that arise, build out self-service knowledge articles, and prepare to take on additional HR transactions as the global HR operating model evolves. As additional HR work moves from the businesses to the HR Solutions Centers, this role will evolve and grow.

What You Will Do In Your Role

Responsibilities

Quickly learn brand new technology and be able to provide HR inquiry and transactional support to the HR community (our consumers) globally
Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
Responsible for incoming cases through HR Case & Knowledge Management tools
Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases
Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
Process HR transactions in HR information systems accurately and in a timely manner
Develop a good working relationship with the HR/HRIS community through effective communication
Reach out to relevant stakeholders to ensure timely resolution of transactions and manage expectations
Maintain employee database, and support audit to ensure data completeness, accuracy and compliance with relevant procedures

The Experience You Will Bring

Requirements

Expectations:

Use and improve knowledge articles to challenge current process and streamline the current state
Identify opportunities to experiment and innovate to create additional value for our consumers
Secure employeeâs information ensuring it is safe and remains confidential
Process HR transactions accurately and in compliance with local laws
Understand overall Vision of how this team creates value for the enterprise, both now and in the future, as the team grows and develops additional HR capabilities.
Comfortable delivering against quantitative and qualitative performance metrics
Proven ability to work professionally and proactively with a remote stakeholder base

What Will Put You Ahead

Basic Qualifications

The ability to fluently speak, read and write in English
Bachelorâs degree or equivalent
A minimum of two (2) years of experience working in a professional environment working on HR transactions and/or inquiries
Experience using MS Office (Outlook, Word, Excel)
Experience communicating with all levels of an organization
Experience researching, troubleshooting and resolving consumer inquiries
Experience collaborating and working on a team with a high level of accountability for self and others
Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.)