HR Service Jobs in Pune - Escorts Securities

Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse. We Offer Handle workload through equal and efficient distribution. Ensure adherence to all operational targets i.e., NSS, SLA and internal quality Analyze the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls. Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis Regular review with partners with data. Ensure zero issue. Drive continuous improvement. Establish alignment across work streams which have direct upstream or downstream link to his/her primary work stream People Management Conflict management, internal assessments, leave planning (adherence to banks guidelines), Contain attrition and Mentoring Regular performance review. Highlight to immediate Line Manager of any potential issues. You will deeply understand Banking industry Or thorough knowledge of KPO You Offer 10 years of relevant experience You have experience in HR Service center operations in large matrixed organizations would be preferred You have serviced multiple clients/processes in fast paced/3rd party BPO environment would be preferred You have deep knowledge of Excel, A Green Belt/Black Belt will be an added advantage You have strong analytical skills approach to collate data, draw inference and present with recommendations along with action plan, Should have demonstrated experience in improvement and/or automation of processes You are open to working in all shifts Strong feedback skills, Should have improve a team of 20 people, and understand dynamics of people management & development Ability to plan and organize, Should be comfortable performing analysis of performance data, find opportunities for improvement and demonstrate impact over time Able to logically prioritize tasks and work schedules in advance Handles own time by concentrating on key tasks Ensures processes and control are aligned to established procedure (SOP's), protocols Should have handled senior partners across regions, ability to work across cultures You have deep understanding of basic business vocabulary/HR glossary Is able to suggest potential improvements in productivity/efficiency in processes Preventive than reactive, Solution oriented, Ambitious Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.