Inbound customer Service Jobs in Bangalore - Firstsource Solutions Ltd
Inbound customer Service
Firstsource Solutions Ltd
0 Years 
5000 - 9000 Monthly 
Expired
Posted: 03 Jul 17
Job Description
- Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
- Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
- Ensures all information provided is post verification and authentication as per the Data Protection Act
- Updates the client software with customer information, queries and Service requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 10th Pass (SSC), 12th Pass (HSE), Upto 9th Std, Vocational Training
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id319894
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
A CSA in this role deals with a number of incoming calls pertaining to the client’s business. The Associate provides excellent customer service and gives precise information to the customer ensuring Customer satisfactionProvides high range of incentives.Cab Facility is a compulsory for women whereas as men can opt for it.Have good infrastructre and ammenities.
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