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Inbound customer Service Jobs in Bangalore - Firstsource Solutions Ltd

Inbound customer Service
Firstsource Solutions Ltd
Firstsource Solutions Ltd
Last Date 01 Sep 2017
Date of posting: 03 Jul 17

  • Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
  • Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
  • Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
  • Ensures all information provided is post verification and authentication as per the Data Protection Act
  • Updates the client software with customer information, queries and Service requests.
  • Provides new thoughts and ideas for process improvements
  • Works in conjunction with process requirements and metrics (SLA)
  • Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer 

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

About Firstsource Solutions Ltd

A CSA in this role deals with a number of incoming calls pertaining to the client’s business. The Associate provides excellent customer service and gives precise information to the customer ensuring Customer satisfactionProvides high range of incentives.Cab Facility is a compulsory for women whereas as men can opt for it.Have good infrastructre  and ammenities.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Firstsource Solutions Ltd recruiting Inbound customer Service fresher’s in Bangalore. The Firstsource Solutions Ltd vacancies for Inbound customer Service is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Firstsource Solutions Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, 10th Pass (SSC), BSc, BCA, Vocational Training, 12th Pass (HSE), Upto 9th Std, Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Inbound customer Service should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Firstsource Solutions Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Firstsource Solutions Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Firstsource Solutions Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.