Incident Manager Jobs in Pune - Capgemini
Job Description
Incident Manager
Location: Pune, MH, IN
Job Description (Role & Responsibilities)
- Perform Incident Management, Product Management, Change management activities.
- Provide production support and carry out ticket triage in depth troubleshooting and propose solutions in both iOS and Android platforms.
- Collect detailed information to categorize request in order to determine impact and method of resolution
- Direct interface and communication with customers via email and phone Work closely with the software and product teams and contribute to the overall performance of the support operations
- Help in training product team, development team and operations team to use the implemented monitoring solutions effectively.
- Lead mentor the support team in technical analysis, troubleshooting and come up with innovative solutions
Job Particulars
Role hr admin
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id902619
Job Category Recruitment
Locality Address
State Maharashtra
Country India
About Company
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
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