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InP - Client Services Representative I - L1 Jobs in Bangalore - FIS

InP - Client Services Representative I - L1
FIS
Any Graduate, Any Post Graduate
0 to 3+ Years
FIS
Last Date 16 Mar 2020
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FIS - Job Details

Date of posting: 16 Jan 20
InP - Client Services Representative I - L1

Job ID: JR95660

Bangalore, Mumbai

Position Type: Full time - Regular

Type of Hire: Experienced (relevant combo of work and education)

Experience Desired: 2+ Years

Education Desired: Bachelor's Degree, High School Diploma

What you will be doing :

  • Monitoring health of ATM (s) for its expected uptime which may vary from account to account and vendor to refer MSA or Bank wise agreement.
  • Helpdesk team based in Mumbai and Bengaluru monitors the ATM’s located in PAN India.
  • Employees within Helpdesk handles various activities such as attending automated or manual ATM fault tickets, putting the same in appropriate bucket for calculation of downtime and follow up with respective vendor, team(s) till closure.
  • Dispatching/Logging of calls: - System generates automated ATM Fault tickets for various Banks and employee from dispatching team to ensure proper due diligence is done before logging a call with respective vendor within 30 minutes from call generated time and it should be at the rate of 90% against offered volumes [Between 0-30 Minutes].
  • Sometime when system is not giving automated fault ticket, employee from dispatching team to refer to alternate such as cash file (s),calling respective switch team etc., and have the call logged.
  • Once the call is logged agent to refer to respective vendor portal and update ETA in our monitoring tool and this should be updated within 1st 30 minutes from the call logged time in vendor portal and it should be at the rate of 90% against offered volumes [Between 0-30 Minutes].
  • And based on ETA received from respective vendor call to be tracked with close coordination with all the ATM vendors for ensuring proper functioning of the terminal & better ATM availability. [ As per industry standard all such first level calls to be closed within two hours from call logged time basis site accessibility timings and the distance chart shared by vendor].
  • Second level calls with machine make vendor or other vendors like network, UPS etc., to be logged with proper due diligence, update comments in ATM monitoring tool and track till closure as appropriate.
  • As per contractual agreement ATM Helpdesk to share various reports like ATM’s which haven’t dispensed for 24 hr.’s or specific time as requested by external/internal teams, cash out, UPS, chargeable and various other ATM status reports to internal & external teams.
  • Employees to ensure all incoming/outgoing calls are attended/made with proper telephone etiquettes.
  • Employees to ensure all incoming/outgoing emails are attended with proper email etiquettes.
  • ATM Helpdesk employees to be flexible in working under 24/7/365 environment [Such as rotational shifts /night shifts /6 Days working pattern with rotational weekly off’s].
  • Supervisors of respective team/Bank/segment supervise or monitors all above activities.
  • Monitoring health of Electronic Journal for its expected uptime which may vary from account to account and vendor to refer MSA or Bank wise agreement
  • EJ team based in Mumbai and Bengaluru Pulling EJ’s from ATM’s located in PAN India.
  • Share EJ files in the SFTP and mails for the banks

What you bring: 

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner
  • Requires working knowledge of FIS products/services as well as general banking operations and procedures
  • Ability to understand and apply concepts
  • Ability to handle projects commensurate with job expectations
  • Requires excellent presentation, writing, organizational, analytical, and problem solving skills
  • Requires human relations, negotiation and documentation skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Flexibility, versatility, dependability

What we offer you: 

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3+ Years )

About FIS

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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FIS recruiting InP - Client Services Representative I - L1 Experienced(0 to 3+ Years) candidates candidates nearby Bangalore.FIS vacancies for InP - Client Services Representative I - L1 is recruited through Written-test, Face to Face Interview etc.
FIS Company recruits a lot of Experienced(0 to 3+ Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for InP - Client Services Representative I - L1 position in FIS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the FIS recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of FIS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of FIS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in FIS and near your city and get a secured career.