Insights analyst Jobs in Bangalore - Khoros

Overview

ABOUT KHOROS

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform
providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement
Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By
connecting consumer insights across all departments, Khoros gives companies the ability to run their
business with their customers, anticipating their needs and accelerating sales, loyalty, and
innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices
globally and powers approximately 500 million digital interactions every day. From social media to
online communities and messaging to digital customer care, Khoros helps companies authentically
connect with customers throughout their journey.

ROLE
Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover
customer experience friction points, as well as business opportunities, and package them in an
action-oriented presentation.

WHAT YOU WILL DO ?

Analyze conversational customer data to uncover and recommend improvements to the

Customer Experience

Identify sales and customer retention opportunities

Quantify and prioritize all Customer Experience opportunities based on potential revenue

impact

WHAT WE ARE LOOKING FOR ?

Bachelor's degree in Business, Economics, Operations Management, Analytics or related

field, or equivalent experience

2+ years in a business or operational analytics role, or comparable experience

Expert proficiency in Excel or Google Sheets (advanced formulas, pivots, macros, modeling)

and Powerpoint or Google Slides

WHAT WOULD ADD VALUE ?

Experience working with large data sets for analysis purposes

Strong proficiency in Microsoft Office Suite (Powerpoint, Word) with excellence in Excel

Required

Prefer experience with analytic or Voice-of-Customer or Customer Experience software

Experience working with Natural Language Processing, linguistic models, and creating

libraries of significant terms would be very useful

Ability to explain customer behaviors and patterns using data visualization software

Exceptional interpersonal, written and presentation skills

Experience in managing complex internal and external customer relationships

Demonstrated ability to drive process improvements, problem-solve, and produce results

Technology savvy and quick to learn new products and frameworks

Experience working in high-growth, performance focused environments

WHY SHOULD YOU JOIN OUR TEAM ?

Awesome Culture

• Performance Driven
• Flexible Working hours
  

Great Benefits

• Health, Dental & Visual insurance
• Gym Allowance
• Well stocked Pantry
• Commute and leave allowance
• Generous leave policy
  

Competitive Compensation

• Among the best in industry
• Annual bonus
  

Equal employment opportunity

• Our employment practises
  

OUR VALUES

We earn trust through our actions and attitudes

We win and grow as one team

We listen learn and lead to help our customers succeed