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Installation and Support Engineer Jobs in Ahmedabad,Gandhinagar - Accrete Infosolution Technologies LLP

Installation and Support Engineer
Accrete Infosolution Technologies LLP
Accrete Infosolution Technologies LLP
Last Date 15 Jul 2018

Accrete Infosolution Technologies LLP - Job Details

Date of posting: 05 Jul 18

Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Requirements:
  • Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS  environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plus
Qualification:
  • Bachelor/Diploma degree in Information Technology, Computer Science or equivalent
  • Experience:  0 to 1 year

Job Summary

Job Type : Full Time
Job Category : Core Technical,Diploma
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About Accrete Infosolution Technologies LLP

Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. AITL encourages growth through end-to-end IT solutions for you. AITL focuses on maximizing business value and overall operation efficiency and can contribute flexibility, scalability and agility to business. We strive to achieve customer satisfaction and consistent growth by continuous improvement. Our dedicated team will support customer's core business values through teamwork and fully committed to customer's success.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Accrete Infosolution Technologies LLP recruiting Installation and Support Engineer Experienced(0 to 1 Years) candidates candidates nearby Ahmedabad, Gandhinagar.Accrete Infosolution Technologies LLP vacancies for Installation and Support Engineer is recruited through Written-test, Face to Face Interview etc.
Accrete Infosolution Technologies LLP Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills Electrical Designer. The candidates with CS, Diploma, BCA are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Ahmedabad, Gandhinagar can apply for Installation and Support Engineer position in Accrete Infosolution Technologies LLP. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Accrete Infosolution Technologies LLP recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Accrete Infosolution Technologies LLP and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Accrete Infosolution Technologies LLP and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Accrete Infosolution Technologies LLP and near your city and get a secured career.