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International BPO Voice Process Jobs Opening in Black And White Business Solutions at Bellandur, Bommanahalli, BTM, Bangalore

International BPO Voice Process

Black And White Business Solutions
experience-icon 1 to 3 Years
salary-icon 18000 - 40000 Monthly
qualification-icon Diploma, B.Com, BA, 12th Pass (HSE), Other Course
Expired

Posted: 28 Sep 22

Job Description

Dear Aspirant,

Greetings from Black and White Business Solutions,
 
Salary 18k to 40k  
  
 Roles and Responsibilities:

  •  Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features 
  •  Update our internal databases with information about technical issues and useful discussions with customers.
  •  Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members.
  •  Inform customers about new features and functionalities 
  •  Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives.
  •  Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred 
  •  Candidate should have 1 - 3 years of experience in Customer Support Voice Process.
  •  Prior experience in Customer Service industry will be an added advantage. 
  •  Should be open to work in Night shifts / Rotational Shifts.
  •  Candidates with backlogs/arrears in their degree are not eligible Responsible for dealing with Domestic & International Clients Responsible for dealing with Clients Queries.

 Requirements and Skills 
  • Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus 
  • Experience using help desk software and remote support tools Understanding of how CRM systems work 
  • Excellent communication and problem-solving skills Multi-tasking abilities 
  •  Patience when handling tough cases

 Location: Bangalore
 


More information about this International BPO Voice Process Job

Please go through the below FAQs to get all answers related to the given International BPO Voice Process job

  1. What are the job requirements to apply for this International BPO Voice Process job position?
    • Ans: A candidate must have a minimum of 1 to 3 year experience as an International BPO Voice Process

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE), Other Course

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 18000 and 40000 Monthly. The Salary will depend on the interview. This International BPO Voice Process is a Full Time in Bangalore.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This International BPO Voice Process is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the International BPO Voice Process position?
    • Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation.

Job Particulars

Education Diploma, B.Com, BA, 12th Pass (HSE), Other Course
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1586295
Locality Address Bellandur , Bommanahalli, BTM , Domlur , HBR Layout
Country India

About Company

Black And White Business Solutions
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