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International Customer Support Executive/ US Processes / BPO (English be must) @ surat Jobs in Surat - Votiko

International Customer Support Executive/ US Processes / BPO English be must surat
Votiko
Votiko
Last Date 20 Nov 2020
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Votiko - Job Details

Date of posting: 21 Sep 20

Job Description:

We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

 

Skill Set Required :

 

•            Excellent Communication Skills in English

•            Good Understanding ability.

•            The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

•            Accountable for rendering useful administrative support to other members of the customer care team.

•            He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

•            Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

•            His responsibility is to Follow-up with participants within a

 

Roles & Responsibilities:

 

•            Should be able to answer to emails timely ensuring adherence to the process standards.

•            Follow up customer calls made wherever is necessary

•            Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•            Attend mandatory training sessions to stay updated on product or company policy changes

•            Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•            Input data into the company computer platform to keep each customer record updated.

 

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Website: -

Note: If the above requirements suit your interest, please call us on +91 or send your resume to

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,Diploma,BSc/BCA/BBM
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Votiko

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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