International Customer Support Executive/ US Processes / BPO (Must be Fluency in English) @ Surat Jobs in Surat - Votiko

Job Description:

We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

Skill Set Required :

•            Excellent Communication Skills in English

•            Good Understanding ability.

•            The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer.

•            Accountable for rendering useful administrative support to other members of the customer care team.

•            He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

•            Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion.

•            His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

•            Should be able to answer to emails timely ensuring adherence to the process standards.

•            Follow up customer calls made wherever is necessary

•            Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•            Attend mandatory training sessions to stay updated on product or company policy changes

•            Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•            Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month