International Voice Process Jobs in Bardhaman,Kolkata - IGLOBAL IMPACT ITES PVT. LTD.

Last Date 21 Jan 2018


Date of posting: 22 Nov 17
Job Description:  

  • The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing & Development,  Mobile Application Development ,Digital Marketing etc.
  • This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support. 
Essential Functions | Core Responsibilities:  
  • Ability to effectively communicate, both verbally and written
    • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
    • Clarify customer requirements; probe for understanding and appropriately provide the required services/package to the customer.
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Maintain enhanced knowledge & selling skills of services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc. 
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    • Participate in activities designed to improve customer satisfaction and business performance
    • May offer additional products or services
    Disclaimer :  
    • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. 
    • They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Hiring Process : Face to Face Interview

    Job Role : BPO / Telecaller


    IGLOBAL IMPACT ITES PVT. LTD.(IGI) is a leading IT & BPO company in Durgapur,West Bengal,India. We successfully service global customers in the field of Website Designing & Development,Software Development,Mobile Application Development,Online Marketing,E-Commerce Development,Game Development,Content Writing & BPO Services.
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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    IGLOBAL IMPACT ITES PVT. LTD. recruiting International Voice Process fresher’s in Kolkata, Bardhaman. The IGLOBAL IMPACT ITES PVT. LTD. vacancies for International Voice Process is filled through Face to Face Interview etc.
    IGLOBAL IMPACT ITES PVT. LTD. jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Sales, Customer Care Executive, Customer Relationship, Customer Service, International BPO, Outbound Sales . The candidates with BBA/BBM, 10th Pass (SSC), BCA, 12th Pass (HSE), Diploma, B.Com, BA are selected to full fill the vacancies in BPO / Telecaller job field. The fresher’s applying for International Voice Process should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to IGLOBAL IMPACT ITES PVT. LTD. recruitment, fresher’s are mostly chosen for the department BPO / Telecaller. To learn more about the current jobs and other details, it is better to go through official site of IGLOBAL IMPACT ITES PVT. LTD. and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of IGLOBAL IMPACT ITES PVT. LTD. and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.