Issue Resolution Analyst Jobs in Chennai - Athenahealth

Issue Resolution Analyst

Athenahealth

0 Years

200000 - 300000 Yearly

Expired

Posted: 27 Nov 18

Issue Resolution Analyst, Customer Service

We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.

But enough about us, lets talk about you.

You possess strong analytical, communication and organizational skills and be detail oriented, in order to provide on-going support in the client service department. You thrive in an environment where problem solving and creative-solutions based approach is a way of life. You are excited by the prospect of working in a dynamic environment of continual change/improvement driven by our rapid rate of growth.

The Team

Our Complex Cases Team provides support to clients on operational workflows that are unique to our products. The team works collaboratively and passionately to build a high-performing company culture Comprised of engaged employees who work cross functionally to improve client experience.

Job Responsibilities

Reviewing and resolve issues reported by our clients and internal stakeholders
Provide resolution that impacts processes across operations to optimize processes and prevent future issues
Adhere to SLAs and SLCs of the team
Contribute constructively to achieve business goals of the team