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IT Analyst Jobs in Bangalore - Cameo Global Communication Pvt Ltd

IT Analyst
Cameo Global Communication Pvt Ltd
Cameo Global Communication Pvt Ltd
Last Date 11 Mar 2018

Cameo Global Communication Pvt Ltd - Job Details

Date of posting: 10 Jan 18

  • We are looking for candidates with good Technical skills and Excellent communication.
Please find the Job Description below:
  • Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.
  • Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
  • Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements.
  • Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.
  • Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.
  • Act as advocates for the internal clients to insure their needs and concerns are addressed.
  • Follow established procedures for call referral, escalation and problem resolution.
  • Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.
  • Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.
  • Perform other duties and responsibilities as assigned.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : BSc/BCA/BBM,Others
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Cameo Global Communication Pvt Ltd

Cameo Global is an IT company. Partnered with top most MNC'S. Cameo Global is one of the fastest growing company.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Cameo Global Communication Pvt Ltd recruiting IT Analyst candidates nearby Bangalore.Cameo Global Communication Pvt Ltd vacancies for IT Analyst is recruited through Written-test, Face to Face Interview etc.
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