IT BPO CUSTOMER CARE SUPPORT Jobs in Chennai - Betamonks Technology Factory Pvt. Ltd.
Job Description
- Liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
- Manage inbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our company database in a comprehensible way.
- Raising the ticket based on the priority of issue.
- Coordinate with technical team to resolve the issues.
- Willing to work in rotational shift.
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id484735
Job Category BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation
SkillsBPO Call Center Voice Support
Locality Address
State Tamil Nadu
Country India
About Company
Betamonks Technology is pioneer in supporting Techno-knowledge – based product development and boot strapping services in the banking , telecom , healthcare and e-governannce industry
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