IT Hardware Engineer Jobs - Hyderabad - Berkadia Services India Pvt Ltd

PURPOSE OF THE POSITION:

The Information Technology (IT) group manages global IT operations; enables and empowers employees to perform the various business activities on a daily basis. Geographically spread across multiple offices, the Information Technology group works seamlessly as a single unit to deliver services to business on a 24x7 basis. The IT team is expanding its presence in India and we are looking to hire a NOC Engineer position. You will have broad exposure to a portfolio of various technologies. Candidate should have good technical understanding of Networking infrastructure, Server infrastructure (physical/virtual), User Account management and knowledge on Encryption technologies are desired. Ensure that the IT infrastructure operates with minimal down time & high quality by managing LAN and WAN aspects of IT Operations.

Candidate must have at least 2+ years of experience.

ACCOUNTABILITIES

The ideal candidate would have the following:

·         Candidate must have exceptional communication and presentation skills

·         Ability to manage all assigned activities efficiently in standalone mode

·         Exceptional Voice and Accent skills to support a global user base

·         Knowledge and strong aptitude in problem-solving techniques

·         Exposure to client facing environment, preferably US

·         Ability to work as a Service Desk analyst to support user requests with appropriate problem-solving skills, and root cause analysis, by leveraging ticketing and tracking tools

·         Ensure that the entire IT Infrastructure is under 24x7x365 surveillance and alerts are reported and resolved or escalated in a timely manner

·         Willing to Work in a 24x7x365 setup, involving night shifts

·         Persistent follow through towards issue resolution to achieve best application and systems availability

·         Escalate issues to Level 3 and 4, as per NOC policies and procedures

·         Understand application and business functionality and use technical and analytical expertise to locate and report problems

·         Respond to telephone calls, email/chat/web requests for technical support, monitoring problems to ensure timely resolution

·         Work with globally distributed IT support teams to assign issues to the right ticketing queues and follow-up continuously till issues are resolved

·         Update/maintain centralized documentation and artifacts for IT Infrastructure, systems and applications

·         Inform field IT personnel and/or vendors of issues and track corrective actions until they are cleared

QUALIFICATION AND SKILLS REQUIRED

• Bachelor's Level Degree with any certifications in Windows & Networking
• 2 to 3 years of relevant experience – preferably from Midsize companies

·         Prior experience of working with US user base and US IT teams highly desirable

• Skills:
• Knowledge of Windows 7, 8.x, Windows Server 2003/2008, 2012 & Exchange Server etc
• Knowledge on Basic Networking and Server Technology
• Ability to understand issue and escalate to right team
• Remote Administration and Remote Support
• Knowledge of Microsoft Active Directory User account management
• Disk Encryption tools like Checkpoint, Safe boot and BitLocker etc
• In-depth knowledge on monitoring tools like What’s Up Gold, MS System Center, SCOM, HPSM, Scrutinizer, NetFlow etc.
• In-depth knowledge of IT Service Management and IT Operations Management tools (e.g. MS System Center/Remedy/ServiceNow etc…)

Behaviors

·         Ability to communicate effectively.

·         Ability to take direction from all levels.

·         Exhibit a high level of individual initiative and ownership.

Interpersonal skills

·         Passionate, Self-motivated and driven, with keen attention to detail, action-and-results oriented.

·         Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem-solving skills and reporting skills.

·         Able to prioritize and execute tasks in a high-pressure environment.

·         Able to present ideas in user-friendly language.

·         Experience within a team-oriented, collaborative environment.