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IT Hardware Engineer Jobs - Mumbai - Mhatre Enterprises

NOC L2 Technician

Mhatre Enterprises
experience-icon 0 Years
salary-icon 20000 - 25000 Monthly
Expired

Posted: 03 May 16

Job Description

Job description:
Department: Infrastructure Services

Duties & Responsibilities

  • Be the first level of escalation for any technical issues from the team members.
  • Self-improvement on Technology and product knowledge so that correct direction can be provided to engineers on case progress.
  • Discuss or notify the management about Cases which require Management intervention because of skeptical nature of the Case.
  • Daily Backlog Reviews of the engineers individually and ensure that there is efficient progress on the cases with sufficient activity based on the severity.
  • Ensures that teams Service Level agreements, Goals and Targets are met on a daily, weekly basis and monthly basis.
  • Weekly and Monthly reports to be submitted to management on SLAs, KRAs, Goals and Targets of the team.
  • Take the ownership of the case depending on case severity.
  • Motivate, inspire and encourage the team as and when required.
  • Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management
  • Good leader & team player
  • Should possess the ability to perform and deliver under high pressure and within deadlines.
  • Willing to work on 24x7x365 coverage
  • Ability to ensure that overall operations run smoothly and to achieve/exceed the total company commitment to customer satisfaction goals is required
  • Ability to work on cross-functional technologies and to adapt to rapid changing environment and acquire cross-functional skills
  • Should know french

Job Particulars

Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id188405
Job Category IT/Software
Locality Address
Country India

About Company

Mhatre Enterprises
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