IT Hardware Engineer Jobs - Mumbai - Mhatre Enterprises
Job Description
Job description:
Department: Infrastructure Services
Duties & Responsibilities
- Be the first level of escalation for any technical issues from the team members.
- Self-improvement on Technology and product knowledge so that correct direction can be provided to engineers on case progress.
- Discuss or notify the management about Cases which require Management intervention because of skeptical nature of the Case.
- Daily Backlog Reviews of the engineers individually and ensure that there is efficient progress on the cases with sufficient activity based on the severity.
- Ensures that teams Service Level agreements, Goals and Targets are met on a daily, weekly basis and monthly basis.
- Weekly and Monthly reports to be submitted to management on SLAs, KRAs, Goals and Targets of the team.
- Take the ownership of the case depending on case severity.
- Motivate, inspire and encourage the team as and when required.
- Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management
- Good leader & team player
- Should possess the ability to perform and deliver under high pressure and within deadlines.
- Willing to work on 24x7x365 coverage
- Ability to ensure that overall operations run smoothly and to achieve/exceed the total company commitment to customer satisfaction goals is required
- Ability to work on cross-functional technologies and to adapt to rapid changing environment and acquire cross-functional skills
- Should know french
Job Particulars
Role it hardware engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id188405
Job Category IT/Software
Locality Address
State Maharashtra
Country India
About Company
Mhatre Enterprises
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