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IT Help Desk Jobs in Navi Mumbai - XL Dynamics India Pvt. Ltd.

IT Help Desk

XL Dynamics India Pvt. Ltd.
experience-icon 0 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 13 Apr 20

Job Description

Position: IT Help Desk

  • Job Shift: Night
  • Experience: 0-5 Years
  • Education: B.E/M.Tech in Computers/Electronics/Telecommunication will be preferred.
  • Job Location: Navi Mumbai
  • Salary Range: Rs. 3,00,000 – Rs.5,00,000 p.a

KEY RESPONSIBILITIES:

  • Providing technical support for all hardware/software problems.
  • Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user’s desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with help-desk escalation process.

SKILLS/EXPERTISE:

  • Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
  • Should have experience in TCP/IP and general networking.
  • MCSE & CCNA certification will be preferred.
  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Strong communication skills – effective verbal and written communication skills in English.
  • Ability to exercise judgement within procedures and practices to determine appropriate action.
  • Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
  • Must be self-managed, responsive and dedicated to customer support.
  • Ability to work independently and in a team environment.

Job Particulars

Education BE/B.Tech
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id913964
Locality Address
Country India

About Company

XL Dynamics is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. XL Dynamics offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. 
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