IT Help Desk-Voice/TECH Support Jobs in Bangalore - PERSONEL NETWORK

About Client:  A Global Leading professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 35 industries and all business functions – underpinned by the world’s largest delivery network – They   work at the intersection of business and technology to help their clients improve their performance and create sustainable value for their stakeholders. With more than 3, 00,000 + people serving clients in more than 100 + countries

Post:-IT Help Desk(Voice)/TECH Support

Process:-  International Voice                         

Experience:-  1 to 6 yrs.  (International Voice)

Qualification:- 10+3 / Graduate / BE / MCA                                   

Remuneration:-  2 W Max 4.5 + Incentives  

CAB:-    2  WAY CAB PROVIDED.

SHIFT:-  UK Rotational.                                               

Location:-  Bangalore                                     

:- Job Description           

• Working knowledge of LAN / WAN /Basic Troubling Shooting and Technical Issues.
• 1 to 6 years of experience in Technical Support / Voice Process.
• Excellent communication with International Voice experience Preferred.
• Should be open to work in Night shifts.

•  · Candidate should possess excellent oral and written communication skills

  · Candidate with good customer service skills would be preferred

  · Candidate should have 1-5 year of experience in Customer Support Voice Process.

  · Prior experience in Customer Service the industry will be an added advantage.

  · Should be open to work in Night shifts in BPO/ Call Center/ Call Centre

  · Responsible for dealing with Clients’ Queries

  · Should be open to work in Night shifts

  · Excellent Soft Skills

  · Hardware/ networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process Knowledge

  · Process Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre

  · Identify process level gaps & analyze the root cause of complaints

  · Candidate should have 0-5 year of experience in Customer Support Voice Process.

  · Regularly updating training modules

  · Should be open to work in Night shifts.