IT Helpdesk Coordinator Jobs in Dharwad,Hubli,Hubli-Dharwad - CloudsClick India Pvt Ltd
Job Description
- Candidate should be good knowledge of IT product.
- Good communication skill.
- Responsible for customer satisfaction, review customer feedback and take corrective action.
- Review daily, weekly and quarterly reports.
- Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
- Instrumental in strategy planning for making All FMS sites a successful venture.
- Issue Management and follow up for closure.
- Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
- Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
- Co-ordinate with Manager and Engineer's for support.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id294768
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Karnataka
Country India
About Company
A Comprehensive Excellence It Solutions With Every Connected Entity Progress, Fascination & Fulfillment' is our motto. Our association with clients is not just being their IT solution provider. We believe in going beyond the conservative word and develop a strong association with the client to ensure that our services enhance their overall business purposes and exploit their progress.
Jobs By Location
Hyderabad
Ahmedabad
Kolkata
Pune
Mumbai
Bangalore
Noida
Gurgaon
Delhi
Chennai
Others also searched for
Job & career videos Subscribe
