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IT Operations Lead Jobs in Hyderabad - IBM

CW
IT Operations Lead
IBM
Any Graduate
0 to 3 Years
IBM
Last Date 01 Jan 2020
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IBM - Job Details

Date of posting: 01 Nov 19

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities

As an Operations Lead, you are responsible for IT Operations - deskside / helpdesk / service desk and Single Point of Contact (SPOC) for technical issues (Servers / Storage / Network) at Client end to co-ordinate with IBM team for resolving the technical issues and follow up for closure.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities

  • You will Ensure proper communication and quick resolution as a crisis manager.

  • Responsible for vendor management and people management.

  • Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.

  • Weekly and monthly status reports to higher management.

  • Participate in business meetings with various stake holders.

  • Take corrective actions based on the customer satisfaction surveys.

  • Drive service improvement programs.

  • Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis.

  • Identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.




Required Technical and Professional Expertise
  • Minimum 4-6 years of overall experience in IT Indisutry

  • Minimum 3-4 years on technical Skills - Windows / VM Ware / Storage / Network

  • Experience on IT Operations in complex client environment




Preferred Technical and Professional Expertise
  • Certifications: Relevant Certifications like MCSE, ITIL, etc. are preferred

  • Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations

  • Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data

  • Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.

  • In-depth knowledge to implement a realistic approach during the certification schedule and process

  • Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals

  • Languages: English, Hindi and Local Language TELUGU is preferred.




About Business Unit
At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About IBM

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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IBM recruiting IT Operations Lead Experienced(0 to 3 Years) candidates candidates nearby Hyderabad.IBM vacancies for IT Operations Lead is recruited through Written-test, Face to Face Interview etc.
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