IT Recruiter Jobs in Ahmedabad - Krazy mantra
Job Description
- Initiate
effective communications with customers, financial institutions, and
cardholders as necessary for obtaining verification of information and handling
charge backs.
- Daily review and disposition of transactions flagged for investigation.
- Daily processing and documenting charge backs.
- Continuously
monitor the status of incoming orders requiring investigation.
- Utilize multiple
internal email management applications to communicate with customers Identify,
document, and communicate detected fraud trends, suspicious transaction
characteristics and patterns.
- Take appropriate
action to identify and help minimize the risk posed by fraud patterns and
trends.
- Work with customer service to address customer questions and concerns
regarding an investigation.
- Manage and respond to escalations from internal and
external parties with proper urgency and effective communication.
- Strict adherence to security protocol regarding
company and customer data and related communications
- Participate
in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS
- High
school diploma or equivalent
- 2+ years
of experience in Customer Service or Investigations Specialist role
- 1 year
of experience relevant to risk management, fraud investigation, or financial
analysis
- Knowledge of credit card processing, payment
fraud investigation, prevention techniques, and charge disputes preferred.
- Exceptional
communication skills, oral and written ability to clearly and concisely
communicate in various situations, both internal and external .
- Flexibility with
full-time schedule, including shift assignments on weekends/evenings .
- Strong
internet research, Microsoft Office (including Excel) experience and overall PC
skills PREFERRED QUALIFICATIONS:
- Bachelor’s degree preferred Knowledge of credit
card processing, payment fraud investigation, prevention techniques, and
charge back processing.
- Demonstrated
analytical and problem solving skills, including the ability to recognize non-obvious
patterns.
- Ability to work independently,
reacts quickly, and solve problems, utilizing the available resources.
- Self-disciplined, diligent, proactive and detail oriented.
- Ability to effectively manage time, and individually prioritize multiple
tasks of competing priority.
Job Particulars
About Company
Conducting/Reviewing investigations in Frauds/Attempted Frauds/Corruption/Whistle
blower cases highlighted to Chief of Internal Vigilance (CIV) of the Company .
Conducting staff interviews where corruption/malpractice/lapses are identified
for establishing accountabilities.
Conducting in-depth review of area/department/product where issues have been
reported to FIU.
Verifying existing controls/processes, identifying process lapses, recommending
process improvements in existing frameworks to mitigate risk against for future
attempts.
Preparing/Reviewing Investigation Reports (IR) for updating
special committee of the board.
Reviewed product/ policy from corruption prospective before they were being
approved and rolled out for implementation.
Suggesting mitigate to the product teams and helping in their implementation.
Conducting quarterly corruption vulnerability assessments of the company
departments.
Helping in formulation/implementation of Fraud Control Policy
and internal process/system in Fraud Investigation Unit.
