IT Software-Engineer Jobs - Ahmedabad - EBusiness Guru

Eligibility : BSc(CS, IT), BCA, MCA, BE/B.Tech(CSE, ECE, IT)

Location : Ahmedabad

Last Date : 21 Oct 2016

Experience Required: Freshers

Hiring Process : Face to Face Interview

eBusiness Guru - Job Details

We are glad to offer you an opening that we believe would interest you as it matches your profile.

The following are the details of the opening:

Opening at: eBusiness Guru
Designation: Software Application Database Technical Support

Job Location: Ahmedabad

  • Must be able to Communicate fluently in English
  • Remote Installation help to our clients.
  • Ready to work on rotational shift on saturday and sunday's too.
  • Remote Trouble shooting of the customer queries.
  • Handling the technical query phone calls.
  • Conducting online training for our customers.
  • Responsible for taking Inbound Calls of Potential customers.
  • Able to provide best-in-class customer service and resolution to customer queries.
  • Provide International client support and technical issue resolution via E-Mail, Phone and Remote support.
  • Ability to employ a high level of interpersonal and communication skills to solve customer problems.
  • Deliver Software/Technical assistance based on instruction and pre-established guidelines
  • Interacting with the customers to gather their feedback regarding the products/Applications.
  • Ability to distinguish among data provided and identify relevant information.
  • Ability to handle incoming inquiries effectively and efficiently for application/software.
  • Ability to log all incoming calls and accurately complete case notes in the call tracking database.
  • Knowledge of various PC Operating Systems (Win XP, Win 7, etc.)
  • Knowledge and experience with Microsoft office.

What We Expect :-

  • We are a reputed outsourcing company therefore we work in strict disciplinary environment
  • We need industry standard coding that is comprehensive, compact and with latest developments
  • Our developers have to face needs various countries and from various cultures so you should have ability to understand their culture and their business to give appropriate solutions.
  • You should be good at communicating in English.
  • You have to work in team so you should be good team player.
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