IT Software-Engineer Jobs - Mumbai - Street Light Software Pvt Ltd
Job Description
Job Description
We are looking for a bright Testing & Software Support Engineer to become a product expert and work directly with customers & provide software support to our customers via phone, web, email, chat and other support channels as required.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Carry out regression testing every time when changes are made to the code to fix defects.
- Bug tracking and follow up.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Communicating test results to the development team.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Requirements
- Graduate degree in any discipline
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- 0-2 years experience required in Support.
Job Particulars
About Company
A passion for software development, a desire to provide simple, easy-to-use SaaS based products over several domains and the zeal to prove ourselves time & again is the guiding force behind Street Light Software. We absolutely love what we do, and this makes our journey even more satisfying.
Who are we?We are up & coming Software Company with key resources having over 11 years of hands-on experience in IT, software & application development, product integration & start-up operations. Based out of Mumbai, the ‘Street Light Software’ team comprises of a group of highly qualified, trained and experienced individuals in the field of IT & Software Development.
What We Do?We know what it takes to build a software application that is collaborative, cost effective, useful & transparent. This understanding coupled with knowledge of the various tools of software development has led us to venture into the swiftly emerging arena of SaaS.