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IT Software-Engineer Jobs - Mumbai - Street Light Software Pvt Ltd

Eligibility : BVSc, BBA/BBM, BSc, BCA, BE/B.Tech, BEd, B.Com, BA

Location : Mumbai(Vikhroli )

Last Date : 25 Oct 2016

Experience Required: 0-2 Years

Hiring Process : Face to Face Interview

Street Light Software Pvt Ltd - Job Details

Job Description
We are looking for a bright Testing & Software Support Engineer to become a product expert and work directly with customers & provide software support to our customers via phone, web, email, chat and other support channels as required.

Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Carry out regression testing every time when changes are made to the code to fix defects.
  • Bug tracking and follow up.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Communicating test results to the development team.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements

  • Graduate degree in any discipline
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • 0-2 years experience required in Support.

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