IT Support Analyst Jobs in Gurgaon

IT Support Analyst

ApplyBoard

0 to 3 Years

Not disclosed

Expired

Posted: 15 Oct 20

Responsibilities

Provide technical support for Windows 10, Mac OS X and Linux environments.
Own and management of problems and issues from start to finish.
Troubleshoot and manage VPN connectivity.
Event and meeting room support.
User and group management in Active Directory and G Suite
IT equipment procurement from vendors as required.
Update and maintain records in the asset management system.
Identify opportunities for innovations or improvements to the way ApplyBoard IT helps our customers.
Identify and resolve network problems using a web-based management interface.
Other duties as required.

Preferred Qualifications

College diploma in Information Technology, Computer Science or a related field, or a minimum of 3-5 years experience in an IT Helpdesk role.
Excellent verbal and written communications skills.
Ability to work with various types of users and explain technical details to non-technical individuals.
Experience with Apple and Microsoft operating systems.
Experience managing users in G Suite and Active Directory.
Comfortable using Office 365 and Google productivity tools.
Strong understanding of networking fundamentals and with Unify networks.
Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones/tablets, AV systems, enterprise applications/systems
Demonstrated knowledge of current security and privacy best practices.
Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
There may be a requirement to manage email outside of business hours for business needs
After-hours work may be necessary due to schedules, deadlines and/or reliability issues.
CompTIA A+, Network+, ITIL Foundations certifications preferred.

What We Offer

Besides having the opportunity to work with a brilliant and globally diverse team we also offer:
The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
To work with a brilliant and globally diverse team that is the fastest growing in the Waterloo region
Great compensation and benefits package to keep you healthy and happy!