IT Support Engineer - Troubleshooting - Redis/Python/MongoDB Jobs in Noida - CyberQ Consulting
Job Description
Job Description
- We are looking for a Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Ability to analyze, troubleshoot, and resolve customer issues
- Coordinates with various functions within the Product Engineering and Customer Engineering teams to ensure requests are handled/routed appropriately and in a timely manner, by owning issues until closure
- Serves as contact for technical and service-related problems
- Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
- Ability to deal with stressful situations
- Must have the ability to communicate effectively in the English language both verbal and written
- Documenting troubleshooting and problem resolution steps, by determining the best course of action
- Ability to learn and adapt to new technologies based on organization needs
- Ensure all tickets meet the targets for resolution, escalation, documentation completion.
- Bachelor's Degree in computer or engineering related field (or related field experience).
- Product support engineering experience preferred.
- Support Application with Tech stack Nginx, Python, Mongo, Redis, Elasticsearch
- RHEL operating system (certification preferred)
- A good AWS, Networking and Communication protocol knowledge
- Bash/Python Scripting experience with a good knowledge of API and knows how the communication between client and web server takes place.
- Above average knowledge in all phases of systems analysis and troubleshooting.
- Should be a self - driven individual and be able to independently handle the assignments
- Willingness to work in 24/7 rotational shifts.
Job Particulars
Role it software engineer
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1033536
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Uttar Pradesh
Country India
About Company
CyberQ Consulting
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