IT Support Engineers Jobs in Navi Mumbai - Ackord SCM India
IT Support Engineers
Job Description
· The candidate is responsible to coordinate between technical team & users
· Coordinate with ZOHO ONE implementation team
· Maintain & update networking & security
· Periodic MIS, Manage Outlook Mail & IT infrastructure administration
· Experience in Software implementation from planning to post-implementation
· Manage day to day operations including with vendor management
· Status reporting for critical situation
· Monthly MIS & Automation progress
· e passionately User-focused; relentlessly pursue providing an excellent User experience every time.
· Establish, maintain and deepen client relationships by providing results and exceeding expectations.
· Plan, manage and communicate the progress of projects, achieving project milestones, and maintaining project momentum.
· Identify and effectively mitigate risks.
· Facilitate resolution of issues and roadblocks, escalate when appropriate.
· Communicate well with all stakeholders, internal and external, including project managers, site Engineers, and project team members.
· Work collaboratively with project delivery leads and project resources.
· Effectively manage scope, budget, timeline, resources, quality, and User satisfaction throughout the project.
· Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.
· Forecast and deliver against committed hours for the project portfolio.
· Deliver a diverse scope of services where project management requires analysis of numerous factors.
· Maintain up-to-date knowledge of and compliance with internal processes and procedures.
· Help to expand the base of New Users In ERP
· Present and promote the value of NetSuite Professional Services to prospective Users.
Preferred Qualifications/Skills include:
· A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project.
· ERP Implementation experience with ZOHO/Oracle NetSuite applications/ SAP/MS SQL will be an advantage and a good understanding of integration, data, customization, and other ERP implementation related principles
· Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management professionals (PMP) are a plus.
· BE / BSC graduate in IT Or Computer
· Knowledge of IT security & cloud server-based ERP
· Troubleshooting for networking & CCTV