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IT Support/Onsite IT Support/Technical support Jobs in Bangalore,Pune,Chennai - Micro Academy

IT Support/Onsite IT Support/Technical support

Micro Academy
experience-icon 3+ Years
salary-icon Not disclosed
Expired

Posted: 06 Feb 20

Job Description

Qualifications

The routine tasks to be performed by the contracted resources are:

“Password Support”,”Desktop Application Support”,”Email Support”,”Remote Connectivity Support”,”Resolve Network Connectivity”,”File Restoration”,”Telecommunication Support”,” BlackBerry”,” Good Support, Mainframe SupportAccess Management Support-High Risk Termination / Temporary Disablement

 Mandatory Skills & Experience:

• 4 to 10  years’ experience in any one or combination of O365, Active Directory or another cloud-based system, and troubleshooting experience
• Passionate about delivering the ultimate customer experience
• Demonstrated professionalism in resolving customer issues
• Success at working in a team environment where a customer obsessive culture is paramount
• Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
• Commitment to meet and exceed individual and team KPIs
• Excellent written and verbal communication skills
• Understanding of O365 Suite and environment
• Understanding of O365 capabilities, plans, service descriptions and features
• Experience with desktop administration
• Experience with remote desktop support
• Knowledge of concepts and best practices relative to call centre methodologies
• Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
• Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding
• Demonstrated Execution: the ability to take action and follow-through
• Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics
Desired Skills & Experience:
§ Experience with Microsoft Windows operating system environment
§ Experience with server and network administration (Windows or Linux)
§ Experience with ITIL methodologies and best practices
§ Experience with server & network administration
§ Understanding of DNS
§ Experience with POP/IMAP/SMTP
§ A+, Network+, or MCP certification
§ Concepts of Networking Fundamentals
§ Microsoft Visio

Experience with the following technologies:
§ Active Directory
§ Microsoft Exchange Server
§ Microsoft Server
§ Microsoft SharePoint
§ Microsoft Lync / Skype for Business
§ Microsoft SQL Server Management
Experience with the following troubleshooting scenarios:
• O365 set up from start to finish
• Office Suite installation and Activation
• OneDrive synchronization application troubleshooting
• Outlook configuration using POP, IMAP or Autodiscover service
• Mail flow configuration and troubleshooting

Helpdesk admin
Assign the Helpdesk admin role to users who need to do the following:
- Reset passwords
- Force users to sign out
- Manage service requests
- Monitor service health

Job Particulars

Education BE/B.Tech, ME/M.Tech
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id854436
Job Category IT/Software
Locality Address Domlur
Country India

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