IT Support Specialist Jobs in Hyderabad - Silicon Labs

IT Support Specialist

Silicon Labs

0 to 3 Years

Not disclosed

Expired

Posted: 01 Mar 21

Job Description

Description

We are Silicon Labs. We are the leading provider of silicon, software and solutions for a smarter, more connected world.

The Role

As a member of the IT Service Desk, you will provide support for all technical support and IT related issues. Reporting to the IT Service Delivery Manager in Austin, Texas, USA , you will be a specialist with primary responsibility for day-to-day technical support for our global employees for Jira (both on-prem and in cloud) and Confluence software with a secondary role contributing with Level 1 & 2 IT Support of the global Silicon Labs community. At Silicon Labs we have a strong culture of innovation & simplicity, the successful candidate will be able to embrace those key tenets in working with the Silicon Labs team to achieve our goals. As such, you should have a strong passion for technology and solving business problems with IT.

Specifics Include

5+ years of experience in Jira & Confluence use and support for a large end-user community
Experience with customized Jira & Confluence implementations
Experience in critical issue handling;
Experience in working with enterprise customers
Installing, configuring, and troubleshooting desktop pcs, laptops, servers, and networks in a heterogenous technology environment
Communicating highly technical information to both technical and non-technical personnel
Maintaining passwords, data integrity, and file system security for the end user environment
Recommending hardware and software solutions to the greater IT team and participating in pilots and proof-of-concepts for the development of IT projects
Triaging and diagnosing trouble tickets and requests
Working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercising good judgement in selecting methods or techniques for problem resolution
Keeping the users’ overall IT experience top of mind during all aspects of troubleshooting and problem resolution
Understanding the ‘big picture’ of Silicon Labs’ deliverables to effectively prioritize work and follow through with all constituents, from individual contributor to senior leadership
Handling the ticket backlog and day-to-day IT support activities with little instruction

Qualifications

Confluence/JIRA (expertise required)
Enthusiastic, polite, engaging, cool under pressure, self-starting, and exceptionally organized
Passionate about IT and tech
Comfortable switching between Windows and Mac
Outstanding verbal and written skills
Exceptional problem-solving and documentation skills
Working knowledge of the following IT platforms and concepts:
Active Directory
O365/Exchange
Linux/Unix
Microsoft Office
ServiceNow
SCCM
RDP
Zoom and A/V components such as TV’s, projectors, conferencing systems
Windows 7, Windows 10, Mac OS

Education And/or Experience

A technology related bachelor's degree or equivalent in training. Certifications or formal training in Atlassian Suite of products preferred.