IT Trainee Jobs in Bangalore - GetSupport Client
Job Description
Education:
- Degree in any field
Position Description:
- Monitor incoming server alerts in Omnibus Console and provide necessary checking.
- Coordinate, create and escalate incident tickets to onshore support group via Case Management System (CMS).
- Monitor auto generated tickets in CMS and escalate to appropriate support teams thru email, IM or call. (Wintel, Unix, Database, Web, Midrange, Network, Backup & Storage etc.)
- Receive incoming calls from clients and assist them with regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.
- Turnover issues to next shift and provide tables of existing ticket issues that needs to be monitored, communicated or follow-up to support teams.
- Monitoring critical reveille alerts of clients and dispatch as soon as possible to appropriate support group.
- Provide 24/7 support
- Incident Management
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id306301
Job Category Others
Locality Address
State Karnataka
Country India
About Company
MNC client of GetSupport. Position based in Bangalore
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