ITIL Incident Mgmt-Lead Administrator Jobs in Gurgaon - WIPRO
ITIL Incident Mgmt-Lead Administrator
WIPRO
Expired
Posted: 29 Jan 20
Job Description
ITIL Incident Mgmt-Lead Administrator
Gurgaon
Experience : 5-8 YEARS
Job Code : 1235197
Minimum Experience Required: 5-8 YEARS
Mandatory Skills: ITIL Incident Mgmt-L1 ITIL - Service Rediness and Review-L2, ITMS Tools
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- ITIL Incident Mgmt-L1 (Mandatory)
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management.
- Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management.
- Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs.
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
- Minimum work experience:5 - 8 Years
Job Particulars
Role hr admin
Education Any Post Graduate, Any Graduate
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id844798
Job Category 1 to 3 Yr Exp , Recruitment
Locality Address
State Haryana
Country India
About Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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