Jr.Customer Service Executive Jobs in Chennai - Tata Communications Limited

Jr.Customer Service Executive - Provisioning & Configuration Management

Job Description:Job Family DescriptorDrive implementation of projects related to installation of Wireless, IP services, ATM deployment etc. project as per PMP guidelines. Conduct site visits for identification, evaluation and assessment of fiel

Job Description

Job Family Descriptor
Drive implementation of projects related to installation of Wireless, IP services, ATM deployment etc. project as per PMP guidelines. Conduct site visits for identification, evaluation and assessment of field conditions in order to evaluate feasibility of installation project and specified design or business generation parameters. Plan and coordinate site preparation for readiness related to ramp up of resources and infrastructure (i.e. power, construction, back  colocation etc.) Monitor progress of site deployment through detailed activity plan for each site. Liaise with relevant teams to discuss service impacting event schedules to seek sign off. Conduct site audits from time to time and ensure compliance including site commercial terms with respective sites/parties. Analyze field conditions against design parameters and resolve escalated issues if any. Interact with vendors, construction contractors, logistics firms, Govt. authorities as appropriate to get requisite permits for deployment/installation. Arrange for inspections with required authorities. Conduct installation in case of standard and intermediate projects or monitor installation by vendor for complex projects. Design the route network for relevant projects, perform options analysis and plan the roll out of networks (e.g. LMSD, NLD, MAN) build outs within allocated capex and required timelines as defined by business team. Prepare HLD (high level design) document based on MRD submitted by business. Recommend efficient connectivity using existing network and build on existing network. Track movement of resources, installation, equipment testing and verification by NOC team. Conduct configuration as per Engineering plan design and run standard acceptance tests and stability tests as per defined parameters in test sheets.

Level Descriptor
Possesses sufficient knowledge within Project Planning and Implementation to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member. Is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Project Planning and Implementation. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate Experience: 0-4 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team

Size and Scope of Role - Other parameters

Other Knowledge/skills

Minimum qualification & experience

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills