Jr. Customer Service Executive Jobs in Pune - Tata Communications
Jr. Customer Service Executive
Tata Communications
2 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW 
Expired
Posted: 08 Oct 20
Job Description
Job Description
Job Family Descriptor
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Other Knowledge/skills
Minimum qualification & experience
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Service Manager, Manager, Program Manager, Customer Service, Management
Job Family Descriptor
- Working Knowledge of fibre optics communications system, OSP/ISP/IBD permission statutory requirements
- Knowledge of PROW/ROW permission process flow.
- Knowledge of International Cable Systems & landing Stations
- 2-3 years of experience in relevant industry for feasibility / service delivery / service assurance
- Solution design skills of Ethernet Packet & Optical network.
- Understanding of Transmission/ IP/ VOICE, ISP/OSP network, 2G, 3G technology, Fibre equipment's.
- Responsible for adherence to maintain agreed SLA/KPIs.
- Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.
- Good Knowledge of ECI and Huawei access products and who have worked on them from configuration, fault management and Planning perspective.
- Excellent written, verbal and presentation skills able to articulate technical concepts into documentation.
- Knowledge of Transmission, Ethernet / DWDM / OTN / MSP and Packet Network Technologies 2G, 3G / Huawei / ECI.
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Other Knowledge/skills
Minimum qualification & experience
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Service Manager, Manager, Program Manager, Customer Service, Management
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1014673
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Tata Communications
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