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Junior Analyst Enterprise Service Desk Jobs in Bangalore - ATSG India Pvt Ltd

Junior Analyst Enterprise Service Desk
ATSG India Pvt Ltd
Bangalore(Marathahalli )
BCA, BE/B.Tech(CSE, ECE)
0 Years
ATSG India Pvt Ltd
Last Date 23 Jan 2022
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ATSG India Pvt Ltd - Job Details

Date of posting: 24 Nov 21
Job role: Junior Analyst Enterprise Service Desk

• Act as a point of contact for phone calls, emails, and tickets from external & internal clients regarding IT services • Receive and log customer Incidents and Service Requests received by phone, email or self service

• Documentation, recording & updating incident details in ITSM platform • Accurately classify, prioritize, and record Incident & Request details into the ticketing system • 1ST and 2nd line Support-troubleshooting of IT related problems software and Hardware, Windows, Laptops, PCs, Printers • Troubleshoot basic network issues such as ADSL broadband issues

 • Assist with dispatch functions and routing of tickets to field techs • Routing of tickets to tier-2 resolvers when necessary • Take Ownership of user’s problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner  

• To maintain a high degree of customer service for all support queries and adhere to all service management principles • Installation of new hardware’s and software’s • Install, Troubleshoot Browsers -Chrome, Edge, Safari, Mozilla • Troubleshoot email client Outlook, Lotus

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Written-test, Telephonic Interview
Who can apply : Freshers
State : Karnataka
Country : India

About ATSG India Pvt Ltd

Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional client experiences through the sale and delivery of   Technology Solutions as a Service (TSaaS). 

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ATSG India Pvt Ltd recruiting Junior Analyst Enterprise Service Desk candidates nearby Bangalore(Marathahalli ).ATSG India Pvt Ltd vacancies for Junior Analyst Enterprise Service Desk is recruited through Written-test, Face to Face Interview etc.
ATSG India Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with BCA, BE/B.Tech(CSE, ECE) are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Bangalore(Marathahalli ) can apply for Junior Analyst Enterprise Service Desk position in ATSG India Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the ATSG India Pvt Ltd recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of ATSG India Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of ATSG India Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in ATSG India Pvt Ltd and near your city and get a secured career.