Junior Analyst Enterprise Service Desk Jobs in Bangalore - ATSG India Pvt Ltd
Job Description
Job role: Junior Analyst Enterprise Service Desk
• Act as a point of contact for phone calls, emails, and tickets from external & internal clients regarding IT services • Receive and log customer Incidents and Service Requests received by phone, email or self service
• Documentation, recording & updating incident details in ITSM platform • Accurately classify, prioritize, and record Incident & Request details into the ticketing system • 1ST and 2nd line Support-troubleshooting of IT related problems software and Hardware, Windows, Laptops, PCs, Printers • Troubleshoot basic network issues such as ADSL broadband issues
• Assist with dispatch functions and routing of tickets to field techs • Routing of tickets to tier-2 resolvers when necessary • Take Ownership of user’s problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles • Installation of new hardware’s and software’s • Install, Troubleshoot Browsers -Chrome, Edge, Safari, Mozilla • Troubleshoot email client Outlook, Lotus
• Act as a point of contact for phone calls, emails, and tickets from external & internal clients regarding IT services • Receive and log customer Incidents and Service Requests received by phone, email or self service
• Documentation, recording & updating incident details in ITSM platform • Accurately classify, prioritize, and record Incident & Request details into the ticketing system • 1ST and 2nd line Support-troubleshooting of IT related problems software and Hardware, Windows, Laptops, PCs, Printers • Troubleshoot basic network issues such as ADSL broadband issues
• Assist with dispatch functions and routing of tickets to field techs • Routing of tickets to tier-2 resolvers when necessary • Take Ownership of user’s problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles • Installation of new hardware’s and software’s • Install, Troubleshoot Browsers -Chrome, Edge, Safari, Mozilla • Troubleshoot email client Outlook, Lotus
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id1356103
Job Category IT/Software
Locality Address Marathahalli
State Karnataka
Country India
About Company
Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional client experiences through the sale and delivery of Technology Solutions as a Service (TSaaS).
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