Junior Analyst- Support/Operations Jobs in Bangalore - Razorpay
Job Description
Eligibility:
BE/B.Tech, BCA,B.Sc graduates from 2018 & 2019 Batch with 60% in highest qualification.
Job Description :
- Resolve customer tickets over Freshdesk, call, live chat, and social media
- Quick turnaround time to answer customer queries and maintain the right categorization of tickets
- Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect and pass feedback to the respective stakeholders bring in impactful solutions
- You will be able to interact with some of the largest new age businesses in the country including E-commerce, Travel, that we support.
Who we think will be a great fit?
You have a passion to get things done and you are process oriented. You like to work in collaboration in a team but are independent enough to take quick decisions on your own. You are always the first one to adopt changes and explore new tools. You like to learn new things and want to work with smart people and have fun building something great. If this sounds like you, you will fit right in at Razorpay.
You also meet some of the following requirements -
- Knowledge about a customer support app or CRM , such as Freshdesk
- Interpersonal skills - Friendly and pleasant demeanor over phone and email
- Communication skills - Exceptional verbal and written communication
- Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner
- Attention to detail and accuracy - Excellent organizational skills and multitasking skills
- Customer service orientation - Passionate about customers. Cares as much about the customer as the organization. Strong affinity for people and the ability to get along with everyone
- Takes initiatives - Quickly and thoroughly solve customer problems when deliveries, transaction or experience do not go 100% as planned.
- Flexible to work in shifts and on weekends.
Salary: 240000 - 300000 LPA
Work Location: Bangalore
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id749255
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Razorpay is the only payments solution in India which allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
Manage Your marketplace, automate NEFT/RTGS/IMPS bank transfers, collect recurring payments, share invoices with customers - all from a single platform. Fast forward your business with Razorpay.
For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize online payments by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept payments online.
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