Eligibility:
- BE (CS,IT) , BTech (CS,IT) (2019 & 2020 pass out)
- Excellent Communications
Razorpay is looking for a Tech savvy and solution centric Junior Technical Consultant .
Technical Consultant you will be providing technical solutions to our clients, in isolating,
diagnosing, reproducing and fixing technical issues in a timely manner.This role requires you to
identify and root cause of product defects and offer a quick resolution in collaboration with our
developers if necessary. To be successful in this role, you must be a highly motivated,
self-starter, quick learner, and have a sense of urgency for critical fixes. Should be passionate in
resolving complex technical problems and willing to embrace challenges.
Responsibilities:
- Works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite..
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 1/2 support team with product knowledge and technical troubleshooting skills
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
- Capture issues in our CRM (FreshDesk),update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for razorpay products their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
- May travel to client site in order to resolve extremely complex customer and integration issues.
Skills/ Experience:
- To explain complex information in simple, clear terms to a non-IT personnel.
Additional skills required:
- Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills
- Good to have Up-to-date technical knowledge in payment gateway domain
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team
Experience in web development in the following:
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
Work Location: Bengaluru
Interview Rounds:
- Group Discussion, Online test (Can be taken remotely),F2F round 1, F2F round 2 & HM round
Shift Details: Normal Shift
Salary: 3.5 - 4.0 LPA (Full time)