L1 Global Technical Support Executive Jobs in Bangalore - Artech Infosystems Pvt. Ltd.

L1 Global Technical Support Executive
Artech Infosystems Pvt. Ltd.
ME/M.Tech, BSc(CS, IT), BCA, BE/B.Tech, MSc(CS, IT), MCA
2016 - 2018
L1 Global Technical Support Executive Jobs in Bangalore - Artech Infosystems Pvt. Ltd.
Last Date 31 Oct 2018

Artech Infosystems Pvt. Ltd. - Job Details

Date of posting: 01 Oct 18
Job Role: L1 Global Technical Support Executive

Domain: IT Hardware and Technical Support, Voice Process

Shift: Rotational Shifts

Company: HP (Hewlett Packard)

Applicable Qualification:
  • No Percentage Criteria, even backlogs candidates can also apply
Job Description:
  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
  • Providing excellent customer service support to Global customers during every single interaction 
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
  • Interaction with Global Customers, Should Have Understanding Skills of International Customers**
  • Voice Process, English and Communication skill is mandatory** 
  • Good Knowledge on Hardware and OS Skills* 
  • Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process
Interview Process: 3 Rounds 
  • Group Discussion
  • Voice and Accent round
  • Face to Face round with client
Training Process:
  • Candidate has to Under Go Training for 30-45 days. (No registration charges).
  • Training will be provided on Technical Skill and Communication Skill.
  • Training will be provided Under Professional Trainers.
  • Post Successful of Training Candidates will be deployed in HP. (Hewlett Packard) 
Number of Position: Multiple

Work location: Bengaluru/ Bangalore 

Pay roll: Artech- Contract to hire position

Required Experience: 0 to 3 years

Salary: 2.16 Lakhs P.A (2, 16,000) 

Other benefits: Shift Allowances + Cab Facilities + Incentives

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Artech Infosystems Pvt. Ltd.

Artech provides the most innovative, efficient and cost-effective workforce solutions in today's marketplace. Artech leverages its mature, quality-certified processes to provide a variety of standard and customized solutions and programs to help clients optimize their supply chain and increase time to market of their workforce requirements, hence, accelerate project progress.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Artech Infosystems Pvt. Ltd. recruiting L1 Global Technical Support Executive candidates nearby Bangalore.Artech Infosystems Pvt. Ltd. vacancies for L1 Global Technical Support Executive is recruited through Written-test, Face to Face Interview etc.
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