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L1 Global Technical Support Jobs in Bangalore - SAN IT Solutions Pvt Ltd

L1 Global Technical Support

SAN IT Solutions Pvt Ltd
experience-icon 0 Years
salary-icon 16000 - 18000 Monthly
Expired

Posted: 19 Jul 18

Job Description

  • Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system 
  • Providing excellent customer service support to Global customers during every single interaction
  • Assisting end users to avoid or reduce problem occurrences
  • Adding case resolution to Knowledge Management System
  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical). 
  • Skills: Interaction with Global Customers, Should Have Understanding Skills of International Customers
  • Voice Process, English and Communication Skill Is Mandatory
  • Good Knowledge on Hardware and OS Skills
  • Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process

Job Particulars

Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id450399
Locality Address
Country India

About Company

It has been a constant endeavor of SISPL, since its inception in 2006, to address the concerns of the increasing training needs. Apart from the creation of customized training programs for the Information Technology (IT) and Information Technology Enabled Services (ITES) Sectors, SISPL’s focus has been directed towards crafting activities that contribute to skill enhancements and contribute considerably to the cause of social inclusion and providing social security. The Education & Training Vertical (ETV) has concurrently developed Learning, Training and Certification Programs to supplement SISPL’s on-the-job training efforts in the creation of a pool of certified professionals in the IT & ITES sectors. The ETV of SISPL contemplates creating Comprehensive Skill-Development Training programs in order enable learners to gain employable skills in the fields of Textiles, Apparel, Telecom, Electronics and Electrical sectors, to name a few. SISPL has also created Non-Urban Human Resources Development Centres in various districts HQ’s & major talukas in the State of Karnataka and offers end-to-end employability services starting from Market Research, Identification, Skill Assessment, Counseling, training, and placements, so as to enable the non-urban youth gain employable skills. We propose commencing training programs in line with the guidelines of NSDC and its associated Sector Skills Councils across identified Districts in the State of Karnataka, where the Skill-Based training program would be carried out.

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